Participant Handbook

Introduction

Welcome to Centre for Training, the Australian Quality Skills Authority (ASQA) Registered Training Organisation (RTO) #91230.

Centre for Training has been continually approved to deliver Nationally Recognised Training since 2006 and NSW Government-specific pre-employment training since its inception.

Our Staff and trainers have a long history in the Hospitality and Food Services industry and are committed to providing quality training and assessment services.

The Centre for Training offers the following units of competency as short courses, either in face-to-face classes or online training.

Unit Code	Unit Title
SITXFSA005	Use hygienic practices for food safety
SITXFSA006	Participate in safe food handling practices
SITHFAB021	Provide responsible service of alcohol
SITHGAM022	Provide responsible gambling services

For current and updated registration information of Centre for Training's please click on the following link to the Australian Government's website Training.gov.au website

Our Trainers and Assessors are highly qualified and have extensive experience in both industry and training. We are here to support our participants through our training programs, ensuring they have an easy, informative, and enjoyable learning experience.

The NVR Standards

You are about to become a participant in a process that can lead to a nationally accredited qualification.

This qualification can only be delivered by a Registered Training Organisation (RTO).

To be an RTO, we need to meet the requirements of the NVR Standards. This is assessed in New South Wales by the Australian Skills Quality Authority (ASQA).

RTOs are audited to ensure compliance with the Standards for Registered Training Organisations (RTOs) 2025 (the Standards).

These Standards and the auditing process are intended to provide the basis for a nationally consistent, high-quality vocational education and training system.

Legislative Requirements

As an RTO, we are subject to various legislation related to training and assessment, as well as general business practices.

Legislation governs our obligations as an RTO and to you as participants and relates to the industry in which we conduct training.

This legislation is continually updated, and both the Training Manager and CEO are responsible for ensuring that all staff are informed of any changes.

Commonwealth Legislation:

• Australian Human Rights Commission Act 1986
• Disability Discrimination Act 1992
• Disability Standards for Education 2005
• National Vocational Education and Training Regulator Act 2011
• Privacy Act 1988 and National Privacy Principles (2001)
• Racial Discrimination Act 1975
• Sex Discrimination Act 1984
• Student Identifiers Act 2014
• Workplace Health and Safety Act 2011
• Workplace Health and Safety Regulations 2011
• Standards for Registered Training Organisations (RTO) 2025

State-Based Legislation:

• Apprenticeship and Traineeship Act 2001 (NSW)
• Anti-discrimination Act 1977 (NSW)
• Children and Young Persons (Care and Protection) Act 1998 (NSW)
• Child Protection (Working with Children) Act 2012 (NSW)
• Workers Compensation Act 1987 (NSW)
• Workplace Injury Management and Workers Compensation Act 1998

Occupational Health and Safety Policy

The National Workplace Health and Safety Act 2011 outlines Centre for Training's duty of care to provide a safe and healthy working environment for all employees, as well as employees' duty of care to take reasonable care for the health and safety of others in the workplace. This includes the provision of:

• a workplace that is safe to work in, with working procedures that are safe to use,
• adequate staff training, including topics such as safe work procedures,
• properly maintained facilities and equipment,
• a clean and suitably designed workplace with the safe storage of goods such as chemicals.

The following procedures and standards must be observed to achieve a safe working and learning environment:

• Maintain a safe, clean and efficient working environment,
• Implement procedures and practices in a variety of situations in accordance with State and Local Government Health regulations,
• Store and dispose of waste according to health regulations,
• Clean walls, floor and working surfaces to meet health and safety standards without causing damage,
• Check all equipment for maintenance requirements,
• Refer equipment for repair as required,
• Store equipment safely,
• Identify fire hazards and take precautions to prevent fire,
• Safe lifting and carrying techniques maintained,
• Always ensure Participant safety,
• Ensure procedures for operator safety are always followed,
• All unsafe situations recognised and reported,
• Display first aid and safety procedures for all staff and participants to see,
• Report any identified Occupational Health and Safety hazard to the appropriate staff member as required.

Harassment and Discrimination Policy

We are required under Australian law to provide a workplace free from all forms of harassment and discrimination, including victimisation and bullying, so that staff and participants feel valued, respected, and treated fairly.

We will ensure our staff understand their roles and responsibilities in creating such a workplace through training, communication, mentoring, and setting an example. We will also ensure that all staff are familiar with the processes and procedures for responding to any form of harassment or discrimination.

Staff and participants should be aware of the following definitions:

'Bullying' is unwelcome and offensive behaviour that intimidates, humiliates and/or undermines a person or group. Bullying involves a persistent pattern of behaviour over a period time and may include verbal abuse, physical assault, unjustified criticism, sarcasm, insult, spreading false or malicious rumours about someone, isolating or ignoring a person, putting people under unnecessary pressure with overwork or impossible deadlines, and sabotaging someone's work or their ability to do their job by not providing them with vital information and resources.

'Confidentiality' - refers to information kept in trust and divulged only to those who need to know.

'Discrimination' - refers to treating someone unfairly or unequally just because they belong to a particular group or category of people. Equal opportunity laws prohibit discrimination based on sex, marital status, pregnancy, family responsibilities, family status, race, religious beliefs, political views, gender history, impairment, age, or sexual orientation. Victimisation is also recognised as another ground of discrimination.

'Harassment' - is any unwelcome and uninvited comment or action that causes a person to feel intimidated, offended, humiliated, or embarrassed. Equal opportunity laws prohibit harassment based on sex and race.

'Racial Harassment' - occurs when a person is threatened, abused, insulted or taunted in relation to their race, descent or nationality, colour, language or ethnic origin, or a racial characteristic. It may include derogatory remarks, innuendo, and slurs; intolerance; mimicry or mockery; displays of material prejudicial to a particular race; racial jokes; assigning the least favourable jobs; or singling out for unfair treatment.

'Sexual harassment' - includes any unwelcome verbal or physical sexual behaviour. It may involve kissing, embracing, patting, pinching, touching, leering or gestures; questions about someone's private or sexual life; requests for sexual favours; explicit jokes; phone calls, emails, facsimiles or messages; offensive sounds; or displaying sexually explicit or suggestive material.

'Victimisation' - includes any unfavourable treatment of a person due to their involvement in an equal opportunity complaint. Unfavourable treatment might involve negative changes to the work environment, denial of access to resources, or exclusion from work.

Specific principles

• All staff and participants have a right to work in an environment free of any form of harassment and discrimination,
• All reports of harassment and discrimination will be treated seriously, impartially and sensitively. Harassment and discrimination, including victimisation and bullying, is unwelcome, uninvited and unacceptable behaviour that will not be tolerated.
• When management is informed of any harassment or discrimination, it has the responsibility to take immediate and appropriate action to address it.
• In dealing with all complaints, the rights of all individuals should be respected and confidentiality maintained.
• Whenever possible, all complaints should be resolved by a process of discussion, cooperation and conciliation. The aim is to achieve an acceptable outcome while minimising any potential damage to our organisation,
• Both the person making the complaint and the person against whom the complaint has been made will receive information, support and assistance in resolving the issue.
• Victimisation is unacceptable and will not be tolerated. No person making a complaint, or assisting in the investigation of a complaint, should be victimised,
• Harassment or discrimination should not be confused with legitimate comment and advice (including feedback) given appropriately by management or trainers,
• Staff and participants should not make any frivolous or malicious complaints. All staff and participants are expected to participate in the complaint resolution process in good faith.

Our Code of Conduct for Protection from Racism and Religious Vilification, Respect, and Inclusion is available on request.

Privacy

Centre for Training Pty Ltd takes our participants' privacy very seriously and complies with all relevant legislative requirements.

These include the Privacy Act 1988 and the current Australian Privacy Principles, which are outlined in Schedule 1 of the Privacy Act 1988.

If your enrolment in our training is done by your employer or by a Workforce Australia agency, you agree to give permission for us to discuss your progress in our training with your employer or Workforce Australia case manager. You can withdraw that consent.

In some cases, we may be required by law or the Standards to disclose a participant's personal information to others. In all other cases, we will seek the participant's written permission.

Centre for Training is required to provide personal information to State and Commonwealth Government Departments and authorities for licensing and regulation of individuals and businesses under their jurisdiction. This includes the NSW Food Authority and NSW Liquor and Gaming, which issue certificates through these secure government portals.

The Australian Privacy Principles are:

• Australian Privacy Principle 1 — open and transparent management of personal information
• Australian Privacy Principle 2 — anonymity and pseudonymity
• Australian Privacy Principle 3 — collection of solicited personal information
• Australian Privacy Principle 4 — dealing with unsolicited personal information
• Australian Privacy Principle 5 — notification of the collection of personal information
• Australian Privacy Principle 6 — use or disclosure of personal information
• Australian Privacy Principle 7 — direct marketing
• Australian Privacy Principle 8 — cross-border disclosure of personal information
• Australian Privacy Principle 9 — adoption, use or disclosure of government related identifiers
• Australian Privacy Principle 10 — quality of personal information
• Australian Privacy Principle 11 — security of personal information
• Australian Privacy Principle 12 — access to personal information
• Australian Privacy Principle 13 — correction of personal information

Centre for Training ensures compliance with the Australian Privacy Principles by adhering to the following practices:

1. Collection - We will collect only the information necessary for one or more of our functions. The individual will be told the purposes for which the information is collected.
2. Use and disclosure - Personal information will not be used or disclosed for a secondary purpose unless the individual has consented, or a prescribed exception applies.
3. Data quality – We will take all reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date.
4. Data Security – We will take all reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification, or disclosure.
5. Openness – We will document how we manage personal information and, when asked by an individual, will explain the information we hold, for what purpose and how we collect, hold, use, and disclose the information.
6. Access and correction - The individual will be given access to the information held, except to the extent that prescribed exceptions apply. We will correct and update information errors described by the individual.
7. Unique Identifiers - Commonwealth Government identifiers (e.g. USI number, Medicare number or tax file number) will only be used for the purposes for which they were issued. We will not assign unique identifiers except where it is necessary to carry out our functions efficiently.
8. Anonymity - Wherever possible, we will provide the opportunity for the individual to interact with external agencies without identifying themselves or by using a pseudonym where required and appropriate.
9. Trans-border Data Flows - The individual's privacy protections apply to the transfer of personal information out of Australia.
10. Sensitive Information – We will seek the consent of the individual when collecting sensitive information about the individual, such as health information, or information about the individual's racial or ethnic background, or criminal record.

The National Centre for Vocational Education Research (NCVER) is the national professional body responsible for collecting, managing, analysing and communicating research and statistics on the Australian vocational education and training (VET) sector.

Privacy Notice

Under the Data Provision Requirements 2021, Centre for Training is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on the enrolment form or online portal and your training activity data) may be used or disclosed by Centre for Training for statistical, regulatory and research purposes. Centre for Training may disclose your personal information for these purposes to third parties:

• School - if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship.
• Employer - if you are enrolled in training paid by your employer.
• Commonwealth and State or Territory government departments and authorised agencies.
• NCVER.
• Organisations conducting student surveys; and
• Researchers.

Personal information disclosed to NCVER may be used or disclosed for the following purposes:

• Issuing a VET Statement of Attainment or VET Qualification and populating Authenticated VET Transcripts.
• facilitating statistics and research relating to education, including surveys.
• understanding how the VET market operates, for policy, workforce planning and consumer information; and
• administering VET, including program administration, regulation, monitoring and evaluation.

You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third-party contractor. You may opt out of the survey at the time of being contacted.

National Vocational Education and Training Regulator Act 2011

This Act empowers ASQA to administer the operations and compliance of RTOs in most states of Australia, and any RTOs that operate in more than one state in Australia.

This includes the right of ASQA to audit Centre for Training, apply penalties for noncompliance, define the requirements to retain records and other administration and operational requirements of a functioning RTO.

We are answerable to ASQA for our operations.

Working with Children

There are times when individuals under 18 will participate in our training programs.

Centre for Training complies with all Federal and State legislations related to working with Children, such as the Children and Young Persons (Care and Protection) Act 1998 (the Care Act), which establishes the primary legislative framework for child protection in NSW, and the Child Protection (Working with Children) Act 2012.

Trainers and Assessors must obtain their own Working with Children check and provide the details to the CEO for verification.

USI - Unique Student Identifier

Anyone undertaking nationally recognised training will need a Unique Student Identifier (USI) before their qualification can be issued.

For more information about the USI and to create yours now, visit www.usi.gov.au and have your USI emailed to you.

By enrolling, you give permission for the Centre for Training staff to access your USI to verify it directly from the USI website. If you need help with your USI, contact the USI Government Department on 1300 857 536.

See further information about USI under 'Enrolment'.

Interstate RSA Holders

Prospective students with a prior interstate RSA certification must disclose this prior to enrolment.

You may be eligible to complete the NSW RSA Bridging course offered by Liquor & Gaming NSW. Call 1300 024 720 for further information.

Centre for Training does not have the ability to check your eligibility for the NSW RSA Bridging course.

Fees and Refund Policies

Refunds for Classes:

Centre for Training does not accept any responsibility for changes in a student's personal circumstances. Students should choose carefully prior to enrolment, as refunds and transfers will not usually be given.

Requests for transfers received 24 hours prior to the course date can be offered a transfer to an alternative date for a $25 fee on top of the original course fee

Total refunds

A total refund will be made in the following circumstances:

• Centre for Training is unable to provide or ceases to provide the course for which the student has applied or is enrolled.
• Where the course is full.
• If the Centre for Training refuses the Student's application for enrolment in a training course.

Partial refunds

A partial refund will only be granted if the student submits a written request for a refund of course fees at least 5 working days prior to the course commencement. A refund will then be issued within 10 working days for the total amount paid to Centre for Training, less an administrative charge as follows:

If the Student withdraws more than 5 days before the course commences, the Centre for Training will refund the fee paid, less $25.00 administrative fee.

If the Student withdraws within 5 days prior to the course commencing, the Centre for Training will refund the fee paid, less a $50.00 administrative fee.

NOTE: Total or partial refunds may also be given in exceptional circumstances that prevent a student from taking a place after accepting an offer, as follows:

• illness or disability. Documentary evidence must be provided, for example, a medical certificate from a doctor.

No refunds

• Classroom training: A student who withdraws from a course, for whatever reason, on the day of the course will not be eligible for a refund.
• Online training: If the Student withdraws after commencing the online training, no refund will be given.

Refund process

Any student who wishes to obtain a refund on the above or on any other grounds should make an application in writing and forward it by email to accounts@centrefortraining.com.au

Fees for replacement certificates:

Nationally recognised Statement of Attainment	$25.00 each
NSW Food Authority Food Safety Supervisor Certificate	$35.00 each

Replacement NSW RSA & RCG Competency cards are issued by Liquor & Gaming NSW. To arrange a replacement NSW RSA or RCG Competency card, contact Liquor & Gaming NSW. Centre for Training provides the training but does not provide the competency cards.

Online Training Terms and Conditions of Enrolment:

Centre for Training agrees to refund, within 10 days, fees paid with a $50 deduction for administration fees upon the following conditions:

• a student enrolling in, and not commencing training, then determining it is not the correct course for their needs. For instance, they accidentally enrolled on the incorrect course. Please note, there is a clear description on the Centre for Training website detailing what the training is for.

Centre for Training agrees to refund, within 10 days, with no deduction, fees where the student has been unable to access the online learning material due to a Centre for Training system failure of the online learning Portal. That is, the learning material is not accessible to all students due to a technical failure of the learning platform.

Participant Training Records Policy

We are committed to maintaining and safeguarding the accuracy, integrity and currency of our records without jeopardising the confidentiality of the records or our participants' privacy.

Individual hardcopy participant records will be stored in a lockable secure storage area for 2 years. Our electronic records are stored for 30 years on our Student Management System and are protected by password access. We further protect our records by maintaining up-to-date virus, firewall and spyware protection software.

The CEO is responsible for maintaining regular backups of our computer systems to an off-site provider.

If we cease to operate as an RTO, we will transfer all records to ASQA in an appropriate format and with the necessary detail as specified by ASQA at the time of ceasing RTO operations.

All other records, including training records, taxation records, and business and commercial records, will be retained for at least 7 years.

We will ensure that any confidential information acquired by us, or individuals, committees or organisations acting on our behalf, is safeguarded.

Access to individual Participant training records will be limited to those required by the Standards, such as:

• trainers and assessors to access and update the records of the participants with whom they are working,
• management staff as required to ensure the smooth and efficient operation of the business,
• Officers from the Department of Education and Training, ASQA or their representatives for activities required under the Standards for Registered Training Organisations,

Or those required by law, such as:

• People are permitted by law to access these records (e.g. subpoenas / search warrants / social service benefits / Evidence Act).

Or

• participants authorising releases of specific information to third parties in writing,
• The participant's themselves, after making application in writing. For example, participants seeking a replacement Qualification or Statement of Attainment.

Recognition of other Qualifications

All AQF qualifications and statements of attainment issued by other registered training organisations will be fully recognised by Centre for Training.

These qualifications will be recognised and, where appropriate, could be used to reduce the training program we offer.

Please also see Recognition of Prior Learning (RPL) below.

Participants will be required to produce a certified copy or the original certificate to the Training Manager or, in some cases, the trainer. A note of the qualification will be recorded in our Student Management System.

Participants can also provide permission to Centre for Training to access their Academic Transcript via the USI Portal.

Access and Equity

We are committed to ensuring that we offer training opportunities to all individuals on an equal and fair basis, including women who are underrepresented, people with disabilities, individuals from non-English speaking backgrounds, Indigenous Australians, and learners from rural and remote areas.

All participants have equal access to our training programs, irrespective of their gender, culture, linguistic background, race, socio-economic background, disability, age, marital status, pregnancy, sexual orientation, or caregiver responsibilities.

All participants who meet our entry requirements will be accepted into any of our training programs. Any issues or questions regarding access and equity can be directed to Centre for Training staff.

Participants who feel that they have been discriminated against can lodge a formal complaint. Any staff member can initiate this process or can be referred to the CEO.

Client Selection

Whilst there are no prerequisites for enrolling in our online or face-to-face training courses, there are some requirements regarding language, literacy, and numeracy.

So that you can successfully complete the course, you should be able to do everyday tasks, such as

• Read and respond to instructions in the workplace
• Read and respond to emails and in online chat rooms
• Read and calculate basic recipes, etc

If you have any questions, please do not hesitate to discuss the course with our administration staff, your trainer or the Training Manager.

Enrolment

To enrol online, visit our website at www.centrefortraining.com.au and select your preferred class location and date. Then, proceed to confirm your order and enrol online using a Visa or Mastercard credit or debit card, and enter your personal details.

If you would prefer to enrol via phone, please call us on 02 9499 3737 or email info@centrefortraining.com.au with your details and the training you wish to complete.

Please note: a $10 fee applies for invoiced and phone enrolments.

USI requirement:

• All Vocational Education and Training (VET) and Higher Education students must have a Unique Student Identifier (USI) if they are studying in Australia, or with an Australian provider.

Are USIs mandatory?

• Under Commonwealth legislation, RTOs are required to collect and report USIs as a requirement and a condition of our registration. This applies to new students, pre-enrolled students, continuing students, and school students completing nationally recognised training. Students may apply for an exemption from obtaining a USI; however, they must understand the consequences of not having a USI.
• Prospective students can enrol into our training without a USI. It is not a mandatory field in our enrolment system. There are many reasons for this. The prospective student may already have a USI and be unable to locate it, be planning to obtain a USI before training, or be waiting for a new or replacement ID, among other scenarios.
• If we train a student without a USI, it is made clear to them in writing that we cannot issue their nationally recognised statement of attainment (and therefore their NSW Interim RSA or RCG Certificate or NSW FSS Certificate) until they provide their USI or an exemption in writing.

USI Exemption

• Students may apply for an exemption from having a USI; however, they must understand the consequences if they do not have a USI.
• Anyone exempt from USI must provide a letter or email as proof of their exemption. The written exemption must be verified and issued by the 'USI Policy Data Compliance Team'.

*Under section 53 of the Student Identifiers Act 2014, a registered training organisation must not issue a VET qualification or statement of attainment to an individual without a USI or exemption from the Registrar.

A USI can be created by visiting the government USI website www.usi.gov.au and following the instructions. This applies throughout Australia for all nationally recognised training.

Visa Holders:

Any course participant on any type of visa must check whether their visa status allows them to enrol before deciding to do so.

Class sizes for training:

• RSA & RCG maximum of 30 participants
• Food Safety maximum of 30 participants

Language, Literacy and Numeracy Assistance

Our course standard material includes written documentation and numerical calculations, as appropriate, for the Foundation Skills units being delivered.

Participants will need to have sound English language, Literacy and Numeracy skills to complete the course and assessments. If you are unsure about whether you have the LLN skills to complete one of our courses, you can take a pre-training assessment here before enrolling in the course.

This assessment will help you determine whether you can successfully complete the course or may need additional assistance.

If a participant's language, literacy, or numeracy needs exceed our capabilities, we will refer them to an external support provider, such as their local TAFE or Community College.

Participant Support, Welfare and Guidance

We will assist all participants in their efforts to complete our training programs.

If you are experiencing any difficulties with your training, we suggest you inform your trainer or contact our office to speak to another staff member at Centre for Training.

We will do our best to support you in your studies; this might include extra coaching, mentoring, or other agreed-upon methods.

If you're facing any personal difficulties, please contact the Centre for Training's staff directly, and they will assist you to the best of their ability.

If your needs go beyond what the Centre for Training can provide, we will refer you to a suitable external agency.

You can also seek support by contacting the following organisations:

• Interpreting Services: https://www.service.nsw.gov.au/transaction/book-interpreter
• Lifeline: 131114
• Literacy and Numeracy Support:
• Reading & Writing Hotline 1300 655 506

Flexible Delivery and Assessment Procedures

Centre for Training recognises that not all participants learn in the same manner, and that with an amount of "reasonable adjustment", participants who may not learn best with traditional learning and assessment methods will still achieve good results.

Students must agree to the following conditions prior to enrolment for online training

• they will undertake each of the assessments entirely on their own,
• the assessment will be all their own work,
• no other person will undertake any part of the assessment or help them with any part of the online learning assessment

Centre for Training will make any necessary adjustments to accommodate the needs of a diverse range of participants. The ability to complete a written assessment should not be seen as a barrier to competency, if the participant can demonstrate competency verbally.

These adjustments may include having someone read assessment materials to participants or recording participants' spoken responses to assessment questions.

Centre for Training undertakes to assist participants in achieving the required competency standards where it is within our ability.

Where we cannot assist a participant, we will refer them, where possible, to an agency that can help.

Any further questions can be referred to your trainer or Centre for Training's Training Manager.

Client Complaints and Appeals

Centre for Training takes complaints and appeals very seriously and addresses them effectively and promptly, usually resolving all issues within three days.

The Centre for Training will respond to any substantiated complaint or appeal. These will be documented in our RTO management system and may, where appropriate, result in continuous improvement activities.

The data entry responsibility lies with the CEO.

A participant can complain about any aspect of our dealings with them and can appeal any decision we make, including assessment decisions.

In the first instance, if a participant is unhappy with any aspect of our service delivery, they should consult their trainer to resolve the issue promptly.

If the issue concerns the trainer and the participant prefers not to approach them, the Training Manager will be available to discuss it.

Should the complaint or appeal not be resolved in the first instance, the participant is requested to formally lodge it by completing either the complaint or appeal form. These forms are available from the Training Manager or the Administration Manager.

This formal complaint or appeal will be acknowledged in writing and finalised as soon as possible. The formal complaint or appeal will be recorded in our Complaints or Appeals register for tracking purposes. This responsibility falls to the Training Manager or CEO.

If the complaint involves criminal issues or endangers participant welfare, the Centre for Training will, with the participant's consent, seek help from authorities such as the Police, a Legal Representative, or other relevant parties. Participant confidentiality will always be protected, in accordance with NSW Law.

The engagement of external assistance will be the responsibility of the CEO or Training Manager.

Upon Centre for Training's receipt of the formal complaint or appeal, the Training Manager or CEO will be responsible for resolving the issue.

This will involve at least a formal interview with the participant, the trainer (if appropriate) and the Training Manager.

The complainant or appellant will be provided with a formal written statement of the resolution of the complaint or appeal; this will state the reasons for the decision.

If the CEO or Training Manager considers that more than 60 calendar days are required to process and finalise a complaint or appeal, the complainant or appellant will be informed in writing of the reasons why more time is required and will be regularly updated on the progress of the matter.

If this cannot resolve the issue, it may be escalated to a mutually agreed-upon independent person or panel. The appropriate independent person or panel must be agreed upon by both the participant and the Centre for Training. This could include another external Trainer and Assessor or independent commercial mediators. The CEO will negotiate the selection and engagement of the mutually agreed person or panel.

If a student's complaint remains unresolved following exhaustion of the above complaints and appeals process, the student may submit a complaint to ASQA with evidence that Centre for Training's complaints and appeals process has been exhausted.

All complaints or appeals will be reviewed and considered so that, where appropriate, corrective action can be taken to eliminate or mitigate the likelihood of recurrence. This is discussed at management meetings and conveyed to all staff where appropriate.

Discipline

Centre for Training attempts to provide training and assessment services in a spirit of co-operation and mutual respect.

If a trainer or staff member is unhappy or dissatisfied with the behaviour or performance of a participant, the trainer has the authority to:

• Warn the participant that their behaviour is unsuitable, or
• Ask a participant to leave the class, without refund or acceptance into another course.

Centre for Training has a strict zero-tolerance policy towards illegal drugs; anyone found in possession of or under the influence of illegal drugs will be asked to leave the premises. Anyone found to be affected by drugs or alcohol that could impair their performance will also be asked to leave.

In some cases, prescription drugs will affect your performance. Please discuss this with your trainer before the course commences.

Cheating or plagiarism (copying someone else's work) will not be tolerated and will lead to the participant's assessment being invalidated.

We expect our staff to maintain a professional and ethical working relationship with all colleagues, management, and participants. Any breach of our disciplinary standards will be discussed with the trainer and Training Manager, and suitable action will be taken. If a participant wishes to raise a complaint regarding the disciplinary action, they may follow our complaints procedure.

Recognition of Prior Learning Policy (RPL)

Centre for Training recognises that participants will have acquired vocational skills from a variety of different sources, other than formal training. These skills are valid, irrespective of how they were acquired.

Participants who believe they have skills and knowledge covered by the training programs offered by Centre for Training should apply at the time of enrolment to have their skills and knowledge assessed and, where appropriate, have the training program reduced.

Participants can apply for Recognition of Prior Learning at any time during the training program.

To apply for RPL, please contact Centre for Training Staff or the Training Manager.

Please note that RPL is not available for NSW Food Safety Supervisor by order of the NSW Food Authority, and RPL is not available for RSA by order of the NSW Liquor and Gaming.

Credit Transfer Policy

Credit Transfer is available to all participants enrolling in any of our training programs within our scope of registration, except when it is not accepted for government licensing requirements, such as RSA, RCG, or Food Safety issued by a non-state-approved RTO.

Credit Transfer refers to the credit awarded to participants towards a qualification, based on the outcomes achieved through participation in courses or nationally recognised training package qualifications with another Registered Training Provider.

Note that providing credit for previous studies is not recognition of prior learning. RPL is an assessment-only pathway for determining a person's competence, while providing credit recognises the equivalence in content and learning outcomes between different types of learning and/or qualifications previously undertaken and completed successfully.

Centre for Training only delivers single units of competency and not full qualifications. Currently, the only instance for credit transfer is where we recognise superseded units of competency for the purpose of recertifying for NSW Food Safety Supervisor Certificate.

Assessment Standards

All assessments conducted by us will comply with the assessment guidelines defined in the relevant nationally endorsed training package.

For our qualifications, we will ensure that the competency assessment is conducted by a vocationally competent assessor who holds the relevant TAE qualifications or equivalent qualifications.

All assessments within our RTO will result in the issuance of a statement of attainment or a qualification under the AQF when a person is assessed as competent against the nationally endorsed units of competency in the applicable training package.

All of our assessments will comply with the assessment requirements of the relevant training package or VET-accredited course and will be conducted in accordance with the Principles of Assessment and the Rules of Evidence.

Assessment Criteria

All our assessments will provide applicants with information about the context and purpose of the assessment, as well as the assessment process.

This will include information on assessment methods, as well as alternative methods, if required, to accommodate special needs or circumstances. Information will also be included at the start of each unit or course on the assessment processes, the number and types of assessments, and the individual weighting of each assessment.

Assessment Methods

Our assessments and assessment methods will ensure that we:

• focus on the application of the skill and knowledge as required in the workplace, including:
  • Task skills (doing the job)
  • Task management skills (managing the job)
  • Contingency management skills (what happens if something goes wrong)
  • Job Role environments skills (managing your job and its interaction with others around you)

We will ensure that we assess you in sufficient detail to determine whether you have attained competency.

Staff are available to discuss and provide limited professional advice as to the outcomes of the assessment process and guidance on future options.

All assessment tasks must consider any language and literacy issues, cultural issues or any other individual needs related to the assessment.

Re-assessment is available; please contact the Training Manager to discuss.

Academic Integrity Policy

Adapted from TAFE Academic Integrity Policy www.tafensw.edu.au

Instructions on plagiarism

Students must ensure that all work submitted is their own. Copying, collusion, or presenting another person's work as your own is considered plagiarism and is a breach of academic integrity. Plagiarism can result in the cancellation of your enrolment.

Purpose

The Academic Integrity Policy aims to foster a culture of honesty, trust, fairness, respect, and responsibility within our student cohort. It is designed to uphold the highest standards of academic and professional conduct, ensuring that all training and assessment activities are conducted ethically and transparently. This policy serves to protect the integrity of scholarly work and vocational training, promote genuine learning, and maintain the credibility of the Australian Vocational Education and Training (VET) sector. By adhering to these principles, Centre for Training commits to creating an environment where academic and vocational excellence can flourish and where all individuals are accountable for their actions.

Policy requirements

Breaches of academic integrity can undermine these values and compromise the integrity of the academic process. Below are some common examples of academic integrity breaches that we must address to maintain a culture of ethical behaviour and accountability:

1. Inappropriate use of Generative Artificial Intelligence: Not acknowledging the use of content created by GenAI in assessments where it is permitted.
2. Plagiarism: Using someone else's work or ideas without proper attribution. This includes copying text, images, or data from sources without acknowledgment.
3. Cheating: Using unauthorised materials or assistance during exams or assignments. This can involve looking at another student's work, using notes or devices not permitted, or obtaining exam questions in advance.
4. Fabrication: Inventing or falsifying data, information, or citations in academic work. This includes creating fake research results or sources.
5. Collusion: Working with others in an unauthorised manner to complete assignments or exams. This includes sharing answers or collaborating on tasks meant to be done individually.
6. Recycling/Resubmitting Work: Submitting the same work for multiple courses without permission from the instructors.
7. Contract Cheating: Hiring someone else to complete academic work on your behalf or using services that provide pre-written assignments.
8. Misrepresentation: Providing false information about academic achievements or credentials.

Authorised by Peter White, CEO

Created 30 June 2025. Updated 2 April 2026. Review 30 June 2026.

Participant Handbook V8.3 — Centre for Training Pty. Ltd. Registered Training Organisation 91230. ABN: 93 102 366 389. ACN: 102 366 389

Printed copies are uncontrolled.